• Research and resolve complex business problems using data-driven insights that other staff have been unable to solve.
• Provide analytical, software, and system support as needed.
• Manage data applications functions, to include business intelligence tools, data warehousing, and analytics platforms, as well as systems utilized at the company.

• Developed a cross-platform interactive restaurant solution to improve customer dining experiences, for Android, iOS, and Windows using Xamarin Forms, Win UI 3, C#, Java running on AWS LAMP Stack instances and connecting to Google Firebase

• Produced the company website using HTML, JavaScript, PHP, CSS, and MySQL - currently migrating to React.JS for improved performance and faster rendering due to the use of the virtual document object model and reusable components boosting donations to startup by up by almost 80%

• Analyze the performance of current and prospective third-party services such as Cloud Flare, AWS, and Web Hosting Service providers to ensure the product is secure, efficient, reliable, and scalable using agile development on Jira for project management including mentoring junior developers

• Spearhead the planning and execution of IT Projects, including infrastructure and software application development.
• Work with organizational departments to understand, analyze and compile requirements and develop custom applications and/or reports utilizing the appropriate tools to achieve desired outputs.
• Engineer cross-platform web and mobile applications using C# as well as PowerApps with API integration offering a slew of dynamic, customizable, and efficient applications for organizational use.
• Design and implement BI systems for data collection and analysis through interactive dashboards promoting insightful and effective data analysis.
• Introduced an agile project management system integrating Smartsheet, Microsoft Teams, and Power BI (DAX) for data/trend analysis drastically improving inter-departmental collaborations

• Upgraded the company website to a dynamic and multi-use platform to offer a ticketing system and AI Chat Bot to improve online customer experiences considering the pandemic-induced shifting norms using Python, JavaScript, PHP, and MySQL.
• Took on a lead role in designing and managing multiple client websites ensuring they run optimally and offer a positive user experience to boost clients’ success using Drupal, Squarespace, and WordPress CMS with a focus on UI/UX development while working closely with clients to ensure their visions are executed and expectations exceeded
• Provided an additional arm to the company to expand technical support specialties responding to customer issues relating to software, server, networking, printing and CCTV technologies

• 1 of 4 student technicians remaining on campus, due to Covid-19 university shutdown, supporting students and faculty transition to remote learning through phone calls via Skype for Business, Zoom and Bomgar remote support software
• Worked on student computer repairs, campus-wide work orders, and audio-visual support with state-of-the-art customer service and speedy turnover times to ensure patrons were always satisfied to my best ability
• Utilized service request technologies such as Team Dynamix, and teamwork building platforms such as Slack and Microsoft Teams for effective and traceable internal and external communication

• Analyzed current hotel management processes, proposed and implemented systems using process maps and workshops such as the breakfast coupons issued to guests to ensure no-repeat entry during the breakfast period, a problem for the hotel.
• Procured, implemented and trained staff on new accounting and restaurant inventory management software to improve the accounting departments flow of operations with an integrated system allowing for remote off-premise access
• Facilitated procurement and training of staff for invoice and quotation software in constant communication with vendors

• Increased non-domestic hotel room sales by almost 65% through developing a dynamic website integrating with third-party online travel agencies like Expedia and Agoda, introducing a new-age design to appeal to a wider audience and the modern hospitality industry using HTML, CSS, PHP, and SQL
• Oversaw technology affairs such as network monitoring, training and security to enhance the company operations

• Learned the skill of network cable termination and network support skills